Perhaps today it was on your way to work. Or maybe it was at the getting your kids ready for summer camp. Or even when you went out to grab lunch. If you’re like most people, at some point today, tomorrow or very soon, you will be annoyed by another person.
Some are very minor annoyances. The barista at Starbucks forgets the caramel in your “caramel iced latte.” Or your co-workers are talking too loudly while you’re on the phone with a customer.
And sometimes, we get majorly annoyed. A friend’s check bounced causing all kinds of havoc in your bank account. Or someone you work with promised to keep something you told them confidential and then you hear it from Katie, your assistant.
Whatever the situation may be, the real reason we get annoyed with others is that they act so differently that we do. We would never be so rude, impatient, unethical or scatter-brained.
Or would we?
FUNDAMENTAL ATTRIBUTION ERROR
There is something called the Fundamental Attribution Error (psychology majors may remember this). Put simply, the Fundamental Attribution Error is when we judge a person’s behavior and assume they had a negative intention or major character flaw behind it.
While on the other hand, if we were to commit the same exact behavior, we are more likely to blame outside circumstances and claim a positive intention.
Here’s an example: Let’s say a team member just arrive late to a meeting. Let’s assume this happened once or twice before. Now you’re certain that they just don’t care about keeping other people waiting. Or you see them as disorganized or inefficient.
Now let’s fast forward a month and you are late to two meetings. The first time, it was because your child got sick and your back up childcare cancelled. You had to wait until you could find a babysitter before heading to work. The second time, well, this time it really wasn’t your fault. You had to bring a report to the meeting and your printer jammed just as you were printing it. You were late because you had to wait!
The difference between the two scenarios is in the former one your team member does not get the benefit of the doubt. You assume that the reason they are late is because of some internal deficiency on their part, they are lackadaisical or uncaring. Basically, you’re blaming their character or intention.
However, when you have the same exact behavior (being late to a meeting), you see it as caused by outside circumstances that were outside your control.
“Everything that irritates us about others
can lead us to a better understanding
of ourselves.” ~ Carl Jung
We commit the Fundamental Attribution Error all the time. And it rears its ugly head when we get annoyed because people act differently than us – and we interpret their “way” as inferior. Whenever you start to feel superior to someone, it’s time to check and see if the FAE is at work.
THE REAL CAUSE OF “ROAD RAGE”
When I used to be cut off in traffic, I would lay on my horn because I assumed the person was at best “a bad driver” and at worst “a blankety-blank-blank.” I went right to attacking the person’s character or negative intention and didn’t even think of the outside circumstances that could have caused their actions.
Yet, in time I would accidentally swerve into someone’s lane, only to be blasted by their horn. I didn’t think I was a bad driver just got distracted or was swerving to miss something else in the road.
So if we all do it (trust me, we do) how can we catch and correct ourselves?
The first step is to “stick to the facts.” All the Fundamental Attribution Error is a story, assumption or interpretation that we make up about the facts.
FACT: He was late to the meeting.
STORY: He doesn’t care about our project.
FACT: He was late to the last meeting too.
STORY: He thinks he’s more important than we are.
As you can see, the facts alone are not enough to get us annoyed. What annoys us are the stories we spin to explain the facts.
“Assumptions are the termites of
relationships.” ~ Henry Winkler
Second, we can give the other person the benefit of the doubt by coming up with a better story. If you’re going to be making up stories, you might as well tell ones that don’t bug you so much.
So when someone does something that annoys you, the best question you can ask is, “Why would a rational, reasonable person do something like that.” (Yes, we’re assuming they are rational and reasonable.) Then come up with as many possible scenarios as you can to explain their behavior.
Better yet, ask them why they did what they did. Often we will find a perfectly logical explanation to their behavior.
Because isn’t it true – we always think our own a behavior makes sense at the time?
