Case Study: Hiring

The Situation:

Ames Linen had turned over their General Manager position three times in seven years. Sometimes the GM was too progressive and edgy and turned off the loyal staff. Other times, they were too passive and unable to lead change initiatives.

The turnover was wreaking havoc on their customers, their leadership team, and their production staff but mostly, the personal life of their CEO, Johanna Ames.

This is when Johanna reached out to Nancy Roberts, The DISC Wizard. “When I initially talked to Johanna, she told me all about the business consequences to this situation.

I finally asked her, what is this like for you personally?” She said, “I’m here all the time, nights, weekends…Nancy, if I’m here in the plant and miss my baby girl taking her first steps, I will never forgive myself.”

The Solution:

Right away we set out to find Johanna a GM she could count on for the long haul. A Job Benchmark was developed that took into account Ames family-owned, fourth generation business and culture.

The benchmark showed that the GM position required a very interesting set of characteristics.

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