Hiring decisions aren’t just made in the interview.Sometimes, they’re made in the moments after — when the true behavior starts to emerge. This case? A textbook example. The Interview The candidate was polished and prepared.She impressed in the interview, brought in...
A TriMetrix Tale of Team Misalignment, Emotional Bias, and Hard Truths From the outside, JT looked like a high-potential leader. She was smart. Detail-oriented. Experienced in finance. She even described herself as “passionate about teaching others how to make better...
We’ve all had that moment in an interview - the candidate is warm, engaging, and genuinely likable. Your instinct says, “She’s the one.” That’s exactly what happened with one of our clients hiring for an Office Manager role. The candidate had a high I/S behavioral...
Even experienced hiring managers can get blindsided. In one recent case, a client was hiring for a sales role. The candidate came highly recommended. His interview went well. His references were solid. He said he wanted the job. But within weeks of being hired, things...
Question from James P.:“Our organization has invested in a lot of training over the years and, if I’m being honest, we don’t see much of a return. There is always a short-term burst of morale, I suppose, but it doesn’t last. Before we finalize our training budget for...
When you think of a part of your life where you're experiencing great success, it’s likely that you’re already practicing and exhibiting high Emotional Intelligence (EQ). Emotional Intelligence is the key to navigating relationships and managing difficult situations...
When it comes to Emotional Intelligence (EQ), there are plenty of misconceptions that prevent individuals and organizations from realizing its full potential. In a previous discussion, we touched on two of the most pervasive myths: that EQ is solely about...
First, it was Total Quality Management (TQM), then it was Change Management, followed by Leadership Development, Sustainability, and now Diversity, Equity, and Inclusion (DEI). These are just a few of the training and development “movements” that have swept through...
If you’ve ever worked with me or heard me speak, you may recall my all-time favorite (and most often used) mantra: “If it triggers me, it’s about me.” Let me explain this with an example. Suppose someone calls you "fat." If you’ve struggled with weight or body image...
I got in “trouble” yesterday because I referred to a group of our younger staff as “millennials”. I wasn’t saying anything derogatory to them, rather asking the question, what do they want from their work? Apparently, I misspoke and don’t know if I’m confused or just...
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