by Nancy Roberts | May 20, 2014 | Blog Posts
In the previous article, we talked about managers using Privacy, Curiosity, Facts and Agreement to handle difficult conversations with employees. Who do you need to be having difficult conversations with? Each and every employee who isn’t fully engaged in the work...
by Nancy Roberts | May 13, 2014 | Blog Posts
When dealing with such topics as performance or employee behavior, supervisors and managers would be wise to use the formula PCFA. PRIVACY – Always hold critical conversations in private. This shows respect for the person you are addressing. It should never be the...
by Nancy Roberts | May 6, 2014 | Blog Posts
One production facility in Mississippi thought that supervisor training was their number one organizational need. When I probed further, I found that they were receiving many complaints from their employees as to how the supervisors spoke to them. The supervisors...
by Nancy Roberts | Apr 29, 2014 | Blog Posts
Golf and business have been inextricably linked for more than a century. Executives seem to be as comfortable conducting business against the serene backdrop of a rolling fairway as they are within the boardroom. Golf reigns as Corporate America’s No. 1...
by Nancy Roberts | Apr 29, 2014 | Blog Posts
Have you ever heard the Proverb “there is nothing new under the sun?” This balance of trust and accountability has been addressed many times before. In Stephen Covey’s book “The Seven Habits of Highly Effective People,” he shares a model for delegation that includes...
by Nancy Roberts | Apr 22, 2014 | Blog Posts
Perhaps you’ve had the rare experience of working in a place that trusted their employees without holding them accountable to specific results. Rules were lax, structure was non-existent and forget about meeting your goals. These places are a blast to work in. ...
