by Nancy Roberts | Oct 6, 2025 | Blog Posts
The Situation When I first sat down with the owners of a family-owned commercial refrigeration company, they were at a crossroads. The husband-and-wife team was ready to retire, but they didn’t have anyone in place to carry the business forward. They had great people...
by Nancy Roberts | Oct 2, 2025 | Blog Posts
The Sales Candidate Who Seemed Like a Sure Thing Every hiring manager has had that moment: the candidate walks in and immediately fits the mental picture. The handshake, the confidence, the energy. That was this candidate. He was a sales consultant (and owned his own...
by Nancy Roberts | Sep 22, 2025 | Blog Posts
Succession planning in family businesses is never simple.Parents dream. Children inherit expectations. And somewhere in the middle sits the reality of what drives job satisfaction and fulfillment. This is the story of a father, a daughter, and the discovery that...
by Nancy Roberts | Sep 15, 2025 | Blog Posts
Letting someone go is never easy. Especially when the person is well-liked, deeply caring, and believes they’re doing the right thing. This is the story of how one company faced that challenge — and how a TriMetrix assessment revealed why the misalignment could not be...
by Nancy Roberts | Sep 3, 2025 | Blog Posts
Some hires simply click. When Kelly first came through our client’s hiring process, our feedback was immediate: “This one looks like she would be a rockstar customer support person.” Polished, kind, and thoughtful in her responses, she had the presence you want...
